Topics

Topics

  • Current information
  • General
  • Newsletter
  • Ordering
  • Payment
  • Shipping and Delivery
  • Returns
  • Vouchers
  • Your Personal Information
  • Shopping advice

  • How do I return items?
  • I want to change the frequency of my newsletter. How can I do that?
  • How can I delete my account?
  • How much are the shipping costs at Zalando Lounge?
  • How can I contact Zalando Lounge?
  • Unfortunately I have ordered a wrong article (size, colour). Is it possible to exchange or re-order goods?
  • I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?
  • Where does Zalando Lounge ship to?
  • Do I have to pay shipping costs in order to return one or more items?
  • What is Zalando Lounge?