Payment

How can I change my preferred method of payment?

You can change your preferred payment method during checkout by clicking on Step 2 – Payment. In this step, you can add or remove additional  Read more...

Do you pay online with credit card? Make sure you know what changed for you on 14 September 2019!

On 14 September 2019 your online payments became a lot more secure! Why? The new EU Payment Services Directive 2 (PSD2) came into effect. Banks are Read more...

Which payment methods can I use when ordering from Zalando Lounge?

We accept the following payment methods: credit card (Visa, Visa Dankort, MasterCard, American Express), PayPal. Read more...

Paying with Prepayment

Can I pay by Prepayment? We only offer prepayment if no other payment method is available. An automated verification process determines which payment Read more...

Paying with PayPal

When will I be charged? Your PayPal account will be charged within a few minutes after you've confirmed your order. Will I receive a payment Read more...

Where can I find a copy of my invoice?

In your customer account, you can find a copy of your invoice under "Orders & Returns". Simply select the order number and click on the Read more...

Paying with Credit Card

Which cards do you accept?   We accept Mastercard, Visa, Visa Dankort and American Express.   When will my card be charged?   Upon placing Read more...

How should I proceed if my desired payment method is not available?

As a general rule, you should easily be able to pay by credit card or PayPal. If the desired payment method is not given as a choice when you Read more...

Is paying online safe and secure?

Of course! At Zalando Lounge, we use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to the SSL Read more...