How should I proceed if my desired payment method is not available?

As a general rule, you should easily be able to pay by credit card or PayPal.

If the desired payment method is not given as a choice when you order, this may be due to the following reasons: 

1. This is your first order with Zalando Lounge. 

2. You already have an open order with or, which has not been closed. 

3. Your delivery address differs from your billing address.

If your preferred payment method is not available, our customer service team will not be able to intervene unfortunately. We therefore kindly ask you to choose another available payment method by clicking on the pencil icon in the confirmation overview.