Returns

How do I return items?

***Our return period is temporarily extended to 31 days***   You can return items in original condition within 14 days after delivery without giving Read more...

Unfortunately I have ordered a wrong article (size, colour). Is it possible to exchange or re-order goods?

Zalando Lounge doesn't offer a set assortment. Rather, we order the items straight from our suppliers as soon as a promotion has ended. Which is why Read more...

I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?

Did the item(s) you ordered arrive damaged or faulty? We're sorry! Please contact us first before returning the item(s). We'll then investigate Read more...

Do I have to pay shipping costs in order to return one or more items?

We cover your return costs. Please print out the return note and stick the return label onto your parcel. You'll find the return note in the ' Read more...

When will I receive my refund?

We will refund your money as soon as we have booked and checked your return at our logistics centre. This can take up to 14 days after we received your Read more...

What should I do if I don't have a printer to print out a return label?

If you do not have access to a printer, please contact our customer service team who will gladly send you a return form by post.     Read more...

Can I return more than one order in the same parcel?

Yes. If you want to return items from several orders, feel free to return them in the same parcel. You'll find all return notes for the respective Read more...

How much time do I have to make a return?

***Our return period is temporarily extended to 31 days***   If you want to return one or more items, you've got 14 days to do so. This 14-day Read more...

Will I be notified once you've received my returned items?

Of course! As soon as the items you've returned arrive at our warehouse, we'll send you an email confirming the receipt of your return. This Read more...

Current changes to our service

We are operating as usual and doing our best to keep our delivery promise. Given the current circumstances, we might experience slight delays in Read more...