Your Personal Information

How can I delete my account?

If you decide to delete your user account, please email our customer service department at service@zalando-lounge.com using the email address you Read more...

How can I change my preferred method of payment?

You can change your preferred payment method during checkout by clicking on Step 2 – Payment. In this step, you can add or remove additional  Read more...

How can I change my personal details in my account?

You can change your name, email address, password and your stored delivery and billing addresses in the Personal Data section of your account. If you Read more...

How can I reset my password if I have forgotten it?

1. Please go to our login page. Under the box for your password you'll see the question Forgot your password? Click on it and enter your email address Read more...

Is paying online safe and secure?

Of course! At Zalando Lounge, we use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to the SSL Read more...