Unfortunately I have ordered a wrong article (size, colour). Is it possible to exchange or re-order goods?

Zalando Lounge doesn't offer a set assortment. Rather, we order the items straight from our suppliers as soon as a promotion has ended. Which is why you sadly can't exchange or reorder items.

But you can simply return wrongly ordered item(s). You'll find all relevant return documents in your account.

You'll be refunded as soon as your return shipment's arrived at our warehouse. Normally, this takes up to 14 days.