Shipping and Delivery

Current changes due to the corona virus outbreak

We are operating as usual and doing our best to keep our delivery promise. Given the current circumstances, we might experience slight delays in Read more...

How much are the shipping costs at Zalando Lounge?

Zalando Lounge standard shipping costs are €5.90 for Denmark, €7.90 for Finland and €4.90 for Sweden, regardless of how many items your Read more...

How long does delivery take?

  You order the items you like. Once the sale has ended, we request these items from our suppliers. After they've arrived at our logistics Read more...

How do I check the status of my delivery?

We will send you an email as soon as your order leaves our warehouse and was handed over to our shipping provider. This email contains the Postnord Read more...

I am registered with Zalando Lounge in Denmark/Finland/Sweden but would like to have my order delivered to another country. Is this possible?

If you are registered in Denmark, Finland or Sweden, we will only deliver to the country you're registered in. If you want to have your order Read more...

Is it possible to change the delivery address for an order that has already been placed?

Once you have finalised and confirmed your order, we will not be able to make changes to the order – this includes the delivery option, delivery Read more...

What happens if I'm not at home at the time of delivery?

In Denmark, PostNord will first attempt a home delivery to your given delivery address. Not at home? No problem! Your parcel will then be dropped off at Read more...

Which shipping partner is delivering to me ?

Zalando Lounge delivers your orders via PostNord.   Read more...

How should I proceed if I receive a damaged parcel?

If your package has arrived damaged, please send us a brief description of the damage and 3 to 5 photos clearly showing the damaged parcel and its Read more...

Is it possible to combine two or more orders for shipping?

Due to technical and bookkeeping reasons we unfortunately can't combine several orders into one. Read more...

Is there a shortened delivery time option available for my order?

We sadly can’t offer a shortened delivery option for all items on our website. This delivery option is only available for selected sales. Please Read more...

Can individual items from an order be shipped separately?

Due to bookkeeping and logistical reasons, it is unfortunately not possible to ship items separately from an order after it has been confirmed. Read more...