What happens if I'm not at home at the time of delivery?

In Denmark, PostNord will first attempt a home delivery to your given delivery address. Not at home? No problem! Your parcel will then be dropped off at the closest pickup point. You can then collect it from there within 7 days. In Finland and Sweden, PostNord will deliver your order straight to a pickup point for collection.

If necessary, you can extend the pick up time to 14 days, free of charge. This can be requested through SMS notifications from PostNord or through PostNord App.

Once your parcel has been scanned at the pickup point, you’ll get an email containing all the necessary collection details. If you have saved your telephone number to your Zalando Lounge account, you’ll receive an additional pickup alert via SMS.

Please make sure to bring your ID when you go to pick up your parcel.