Shopping advice

How can I assure your products are authentic?

All products we sell are originals. We acquire them from reputable suppliers who provide the highest quality of products. We do not sell fake, Read more...

Can I return more than one order in the same parcel?

Yes. If you want to return items from several orders, feel free to return them in the same parcel. You'll find all return notes for the respective Read more...

Payment via credit card with 3D Secure

European regulations are changing to make online credit card payment more secure for you. How exactly? You may be asked to authenticate your payment Read more...

Zalando Lounge App

Be inspired and discover our sales any time, anywhere – regardless of whether you're at home or on the go. Download the free Zalando Lounge app Read more...

Why is there a time limit for completing a transaction?

Our sales are limited, in both time and stock. But we want to give all Zalando Lounge members the chance to snap up our incredible bargains. That's Read more...

How to find my size?

Once you've found an item you like, pick a size and put the item into your shopping bag. If you're unsure whether the size you picked will fit Read more...

How can I find out when my favourite brand will be available?

Stay in touch with the latest offers waiting for you at Zalando Lounge with our newsletter. Whether once a day or once a week – you decide how often Read more...

How do the promotions work?

Every day, we offer ten to twelve new sales promotions. On weekdays, these will go online at 7am, at the weekend at 8am- Afterwards, our promotions are Read more...